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U.S. Citizen Services


Welcome to the American Citizen Services (ACS) Unit of the Embassy of the United States of America in Colombo, Sri Lanka. The ACS Unit provides services to United States citizens visiting and residing in Sri Lanka and Maldives.

For travel advisories which may affect U.S. citizens traveling to, or living in, Sri Lanka and Maldives, please visit the messages page located here.

Please note that the ACS Unit will not process any visa related inquiries. Information relating to Non-Immigrant Visas, Immigrant Visas and the Diversity Visa Lottery Program is separately available on this website.

The ACS Unit in Colombo visits U.S. citizens in jail, assists families and friends following the death of a U.S. citizen loved one, offers help to U.S. citizen children and families involved in abductions, checks on the welfare of U.S. citizens, liaises with federal benefits agencies, provides routine notary services, can help you register to vote in U.S. elections, and can provide you with timely information on safety and security matters in Sri Lanka and Maldives.

Contact us


To dial in Sri Lanka:                                                                            Phone: 011-249-8500                                                                           Fax: 011-249-8590

To Dial from the United States:                                                         Phone: 011-94-11-249-8500                                                                 Fax: 011-94-11-249-8590



We require an appointment for all routine services. The on-line appointment system allows you to schedule your own appointment in a time slot that suits you. This process is fast and easy and improves the quality and efficiency of the service that we provide.

Passport and Birth Registration Services                                               Click here to make an appointment

Notary Services                                                                                     Click here to make an appointment

Social Security and other Federal Benefits Assistance                           Click here to make an appointment


General Assistance       

U.S. citizens may contact the ACS Unit via telephone on working days between 8:00am and 4:30pm for matters that cannot be resolved by access to information on this website. The ACS Unit is open for walk-ins on Mondays and Wednesdays between 1:00pm and 4:00pm

To make appointments for general assistance and any ACS services not falling under the above categories, please click here.  

Non-U.S. citizens may receive limited types of services in certain qualifying circumstances. Please contact the ACS Unit directly via email on or telephone 011-249-8686 to request an appointment.

The ACS Unit closes at 12:00pm on Fridays and is closed on Embassy Holidays and weekends.

Emergency Contact Information

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For American Citizens

Smart Traveler App

  • Smart Traveler Application Logo The Department of State has released a new iPhone App, Smart Traveler, that invites you to see the world with easy access to frequently updated official country information, travel alerts, travel warnings, maps, U.S. embassy locations, and more. Click here to get it !